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Troubleshooting
One of the messages below appears:
“The device firmware needs repairs. Please connect to PC and repair firmware with recovery
utility. Device will be turned off.” or “ The device database needs repairs. Please connect to PC
and rebuild database with recovery utility. Device will be turned off.”
The message "Loading" appears and the device does not operate when you turn on the
power.
File search does not work properly in the Menu Library.
● Refer to “Using Recovery Utilities”
The player doesn't work. There is nothing showing on the display panel.
● Reset the Player
● Connect the charger.
● Make sure the Hold switch is in the off position.
There is no sound even if I press the Play button in Music mode.
● Check if there are MP3 or WMA files on the player.
● Non-playable file formats (e.g. MPEG1 LAYER 1 file) cannot be played.
● Files that have been downloaded without using the Napster cannot be played.
I cannot download files.
● Check the battery's power level.
● Check if the driver is installed correctly on your PC.
Reinstall the software from the installation CD.
● Check the USB connection between the player and your PC.
● Check if there is the “
unplug/eject” or “Safely Remove Hardware
” icon located in your icon tray
at the bottom of your screen.
Cannot view image files.
● Files downloaded without using Multimedia Studio cannot be viewed on the screen.
2 Use the SCROLL UP/SCROLL DOWN buttons to select About,
and then press the SEL\ button.
● If you select About, you can check the total number of tracks, total capacity,
available capacity and software version information.
1 In the Menu, use the SCROLL UP/SCROLL DOWN buttons to select Settings,
and then press the SEL button.
1 In the Menu, use the SCROLL UP/SCROLL DOWN buttons to select Settings,
and then press the SEL button.
2 Use the SCROLL UP/SCROLL DOWN buttons to select Reset,
and then press the SEL button.
● If you select YES, all selected settings will be restored to the default setting.
Volume = 20
Repeat = Off
EQ = Off
Backlight = 5sec
Contrast = 3
Default Settings
Restoring Default Settings
Player Information
Reset all default
Settings?
NO
YES
Settings
Auto Power Off-5min
Contrast-3
LCD OFF Time-30sec
Fader Effect
Reset
Settings
Reset
LCD OFF Time-30sec
Fader Effect
Auto Power Off-5min
About
About
Tracks
127
18.6GB
18.4GB
0.23
Capacity
Available
Version
N
N
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