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Troubleshooting Tips
After connecting the player to computer,
"USB connected" does not appear on the
display.
• Make sure the device is powered on. Some
players do not automatically come on when
plugged into the computer.
• Make sure that the USB connections to the
computer and device are securely in.
Cannot access the player via Windows
2000 computer.
• Install the Service Pack 3 for Windows 2000.
Visit www.windowsupdate.
microsoft.com to check for the latest
updates.
Cannot playback tracks on the player.
• Make sure audio tracks are encoded in the
mp3 or Windows Media formats at supported
bitrates. Please check the player’s user
manual for bitrates supported.
• WMA files may be DRM protected and you
don’t have the proper rights (license) to play
the files.
• Check the website and/or application help
system of the music download service
provider from where the content was
purchased from for license acquisition details.
• For more information on how license
acquisition works, go to
www.microsoft.com/windowsmedia/drm
What does the PlaysForSure logo mean?
(available on certain models)
• PlaysForSure is a new logo program from
Microsoft®. Consumers can match the
PlaysForSure logo on a large selection of
devices and online music stores. If you see the
logo, you’ll know your digital media will play
for sure.
• For more information on the Microsoft
PlaysForSure program, visit
www.PlaysForSure.com.
• For more information on RCA PlaysForSure
devices, visit www.rca.com
.
The device cannot be recognized by
Audible Manager
•Your previously installed Audible Manager
may not work with this player. You have to
reinstall Audible Manager completely by
following the instructions from your CD-ROM
which comes with this digital music player.
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