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• Problem: Why the player cannot play the
video files from the computer?
– All video contents must be converted by
the video converter which comes with the
player (please refer to the CD). Other
format of video file will not be supported.
– The converted video contents must be put
in the "Media" folder (if Windows Media
Player 10 is installed) or "Internal Storage"
folder (if Windows Media Player 11 is
installed) or put in the root directory of
the player when in Windows® 2000.
• Problem: Why does my player report that
it is full?
–You have filled the capacity of the internal
memory of the player.
–You have exceeded the maximum number
of items that this player supports. Your
player can only support up to 2720 media
files within eight hierarchy of folder in
maximum.
• Problem: Cannot playback tracks on the
player.
– Make sure audio tracks are encoded in the
mp3 or Windows Media formats at
supported bitrates.
Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
– WMA files may be DRM protected and you
don’t have the proper rights (license) to
play the files.
– Check the website and/or application help
system of the music download service
provider from where the content was
purchased from for license acquisition
details. For more information on how
license acquisition works, go to
www.microsoft.com/windowsmedia/drm.
• Problem: Why can't my portable player
playback songs downloaded from my paid
Music Server Provider subscription service?
– The internal clock in your portable player
may not be up to date. Downloading a
new subscription song from your Music
Server Provider should update your
player's clock and allow it to playback all
your songs again.
– The license for your subscription songs
may have expired. Synchronize your device
with your PC again to obtain an update to
your license. If the problem persists, please
contact your Music Service Provider for
additional support.
• Problem: What is MTP mode?
–MTP (Media Transfer Protocol) mode is
essential if you want to transfer DRM
content to your player. In MTP mode your
player will no longer show up as a drive
letter. So programs that were designed to
work with a player that shows up as a
drive letter will not be able to work
directly with the player.
Check for updates
Visit http://www.rcaaudiovideo.com for the
latest news and firmware upgrades for our
digital media player.
Specifications
Hardware
• Dimensions: 92.2 mm H, 46.1mm W,
8.7mm D
• Unit Weight: 40g
• Stereo Headphones/USB Connection Jack
• Battery Operated: Rechargeable lithium
battery.
USB Drive
• External USB Drive: When connected to a
computer via USB, the player is capable of
storing any file type allowing the user a
fast, convenient method of storing,
retrieving, and transferring files. This
includes word processing files,
presentations, spreadsheets and any other
computer files.
• Capacity: M4004 - 4GB, M4008 - 8GB,
M4018 - 8GB, MC4004 - 4GB, MC4008 -
8GB, MC4018 - 8GB
• Connection: USB 2.0, Hi-speed capable
Software
• Includes the player applications and media
management software.