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Troubleshooting Tips
After connecting the player to
computer, "USB connected" does not
appear on the display.
• Make sure the device is powered on.
Some players do not automatically
come on when plugged into the
computer.
• Make sure that the USB connections to
the computer and device are securely
in.
Cannot access the player via
Windows 2000 computer.
• Install the Service Pack 3 for Windows
2000. Visit
www
.windowsupdate.microsoft.com
to check for the latest updates.
Cannot playback tracks on the
player.
• Make sure audio tracks are encoded in
the mp3 or Windows Media formats at
supported bitrates. Please check the
player’s user manual for bitrates
supported.
• WMA files may be DRM protected and
you don’t have the proper rights
(license) to play the files.
• Check the website and/or application
help system of the music download
service provider from where the
content was purchased from for license
acquisition details.
• For more information on how license
acquisition works, go to
www
.microsoft.com/windowsmedia/
drm
What does the PlaysForSure logo
mean? (available on certain models)
• PlaysForSure is a new logo program
from Microsoft®. Consumers can
match the PlaysForSure logo on a large
selection of devices and online music
stores. If you see the logo, you’ll know
your digital media will play for sure.
•For more information on the Microsoft
PlaysForSure program, visit
www.PlaysForSure.com.
•For more information on RCA
PlaysForSure devices, visit
www
.rca.com.
What are MTP and MSC modes?
•MTP (Media Transfer Protocol) mode is
essential if you want to transfer DRM
content to your player. In MTP mode
your player will no longer show up as
a drive letter. Programs that were
designed to work with a device that
shows up as a drive letter will not be
able to work directly with the player.
• MSC (Mass Storage Class) mode –
device is in this mode when connected
to Windows 98, ME, 2000 and XP
(without Window Media Player 10)
operating systems. In this mode, the
device will show up as a drive letter on
your PC and behaves as a detachable
drive for file transfer in one or both
directions.
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