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Troubleshooting
Can not power on
• The battery may be exhausted, please recharge the battery.
Files can not be transferred to the player
• Check if the driver is installed correctly in the computer by
disconnecting and then reconnecting the player to the computer
• Check the connection between the player and PC, and confirm the
USB cable is properly connected.
No sound from the headphones
• Please ensure the volume is turned up, and the headphones are
properly connected.
• Check if the format of music file is supported by the player.
Can not record
• Check if there is enough memory and battery capacity.
Display is in the wrong language
• Please ensure you selected the correct language from the
“Settings” menu.
I cannot display my .jpg files
• Many digital cameras and image editing softwares add hidden
data to the .jpg files. This data can prevent the player from
loading the images. Try to eliminate them by saving the file
with another name.
Resetting the player
If the player malfunctions, you can use the reset function to
restart it.
• To reset the player, take a metal pin (such as the end of a paperclip),
and push it into the RESET hole to restart the player.