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Troubleshooting
There is no Music on my player after transfer
If you cannot find the songs that you transferred on your player, check the following:
1. Did your transfer with Windows Media Player? Files transferred via other means will only be
recognized as data files - they will neither appear nor play in the music library of your device.
2. Are your songs in MP3 or WMA format? Other formats will not playback on the ShoqBox.
My ShoqBox player is frozen
In rare cases your player can "FREEZE".Don't panic,just insert a pin into the RESET hole located
on the back of ShoqBox and press and hold the pin until the device shuts down.Then press power
to restart.
The available content on your player will not be erased.
If nothing happens,recharge the battery for at least 4 hours and try to switch on or reset again.If
this does not work, you might have to repair your player with Philips Device Manager.
To repair your ShoqBox using Philips Device Manager
1 Connect your device to your computer.Launch Philips Device Manager from Start > Program
> Philips Device Manager.
Select your product from the drop down menu.
2 In the main window,click Repair.
Press OK to confirm your selection.You will be prompted to disconnect your device from your
computer as soon as Philips Device Manager finishes interacting with your device.
3 Once the USB cable is disconnected, firmware restore will start automatically.The process is
complete when the device restarts and displays the power up splash screen.
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During repair all content and music will be erased!
Please back up all your files before device restore/repair.
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