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problem solution
usb does not – you are using an unsuitable usb cable.
connect/function use the supplied usb cable only.
– cable connections incorrect / loose.
check that all connections are correct and well
inserted on the psa player and your computer.
– usb driver not installed.
check that you have installed the usb driver
plug-in provided from the psa installation cd rom.
– wrong Windows / MacOS version.
your computer must be equipped with
Windows 98/ SE/ Me/ Windows 98 Gold/ 2000 with
SP3 / XP or MacOS 9-X.
– usb not enabled.
check the BIOS set-up: usb has to be enabled.
unable to upgrade firmware – you selected/ downloaded the wrong upgrade
file. select / download only the upgrade file for
your specific model.
– cable connections incorrect / loose.
check that all connections are correct and well
inserted on the psa player and your computer.
"Battery too low. Upgrade – if you also see this message scrolling on your ps
Refused" appears on my psa after FUpgrade, this means you need to repeat
the upgrade due to insufficient battery power.
always use a fresh battery to perform the
upgrade.
incomplete track download – usb connection broken during downloading.
check the usb connection, delete the file on the
psa via musicmatch and download track again.
no reaction to controls – activated
/ malfunction deactivate .
– electrostatic discharge.
remove battery and replace after several seconds.
42 helpful tips