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12 EN
11 Troubleshooting
Warning
•
Never remove the casing of this product.
To keep the warranty valid, never try to repair the product yourself.
If you encounter problems when using this product, check the following points before requesting
service. If the problem remains unsolved, go to the Philips Web page (www.philips.com/support). When
you contact Philips, make sure that the product is nearby and the model number and serial number are
available.
Problem Solution
No power Make sure that the AC power cord is connected properly.
Make sure that there is power at the AC power outlet.
If a connected iPod/iPhone stays inactive for 15 minutes when it is selected
as the source, the system switches to standby mode automatically.
No sound or poor sound Adjust the volume.
Press MUTE to release the speakers from mute status.
No response from the
product
Reconnect the AC power cord, and then turn on the product again.
If a connected iPod/iPhone stays inactive for 15 minutes when it is selected
as the source, the system switches to standby mode automatically.
Remote control does not
work
Before you press any function button, select the correct source with the
remote control instead of the system.
Reduce the distance between the remote control and the system.
Insert the battery with its polarity (+/– signs) aligned as indicated.
Replace the battery.
Aim the remote control at the iR sensor on the front panel of the system.
Poor radio reception Increase the distance between the product and other electrical appliances.
Fully extend the antenna.
Connect an outdoor FM antenna instead.
Clock is erased Power has been interrupted or the AC power cord has been
disconnected.
Reset the clock.