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Troubleshooting 19
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair.
Problem Solution
No power – Check if the AC power cord is properly connected.
No picture – Check if the TV is switched on.
– Check the video connection.
Distorted picture – Sometimes a small amount of picture distortion
may appear .This is not a malfunction.
Completely distorted picture or – Make sure the NTSC/PAL setting at the DVD
black/white picture with DVD player matches the video signal of your television.
or Video CD (See NTSC/PAL Conversion/Settings)
No sound or distorted sound – Adjust the volume.
– Check that the speakers are connected correctly.
No audio at digital output – Check the digital connections.
– Check the settings menu to make sure the digital
output is set to ALL or PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
No sound and picture – Check that the SCART cable is connected to the
correct device (See Connecting to a TV)
Disc can’t be played – Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– Region code incorrect.
Picture freezes momentarily – Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from centre to edge.
No return to start-up screen when – Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to – Aim the remote control directly at the sensor on
the remote control the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work or player stops – To completely reset the player, unplug the AC
responding cord from the AC outlet for 5-10 seconds.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc.
DVD Video player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD player for
repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu
items cannot be selected.
If you are unable to remedy a problem by following these hints, consult your dealer or service
centre (HOTLINE).