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BEFORE CALLING SERVICE
Below is a list of frequently occurred symptoms. Before you call for service, make these
simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptom
• Switch off the TV by the mains power button. Wait for 20
minutes before switching on again.
• Check the TV is not placed too near speakers or mag-
netic objects.
Colour patch
(uneveness)
No power • Check the TV’s AC power cord is plugged into the mains
socket. If there is still no power, disconnect plug. Wait
for 60 seconds and re-insert plug. Switch on TV again.
• Check the antenna connection at the rear of the TV.
• Possible TV station problem. Try another channel.
• Try increasing the volume.
• Check that the sound is not muted. If it is muted, press
the Mute button on the remote control to restore sound.
No picture
Good picture
but no sound
Good sound but poor
colour or no picture
• Try increasing the contrast colour and brightness setting.
Snowish picture and
noise
• Check antenna connection at the rear of the TV.
Horizontal dotted lines • Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
Double images or
“Ghost” images
• Possible poor positioning of antenna. Using a highly
directional antenna may improve reception.
TV not responding to
remote control handset
• Check life span of batteries of remote control handset.
• Aim remote control handset directly at remote control
sensor lens on the TV.
What you should do
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