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7. Unable to install software.
Our installation CD only supports Windows 98, ME, NT, 2000, XP XP
Pro, XP home with Latest Windows Service Pack. Other systems are not
supported.
8. Unable to find the mass storage device after connected to the PC.
Make sure your have installed the correct driver. Make sure the player is
power on and ready. Make sure USB device is installed. You may check this
in the “Device manager” in your PC.
9.How to reset MP3 Player to factory settings.
Choose default setting in system settings. Choosing “YES” allows you to
reset the player to factory default settings.
10. Backlight does not turn on.
Check if the backlight is disabled in the system setting. This is for power
saving purposes.
11. When insert MMC/SD card, the player stop?
It is because when your insert the MMC/SD card, the device need to re-
determine the song playlist both internal & external. So everytime you insert
a MMC card, the number of songs that will be played is different and sequence
of song play is different and required to re-determined again.
Troubleshooting