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Trouble Shooting
Symptom Reasons Solution
Press the POWER
button, the display does
not turn on
The battery run out Replace new battery
After turning on the
player, no response is
given when pressing any
buttons
HOLD button is locked Check if HOLD button is
locked, press and hold Mode
to unlock buttom
It runs in the default MTP
Player status
Change the MTP Player
moded into USB Storage
Mode accordingly
The software utilities of the
player (included in CD)
conflicts with other software
drivers which were installed
on your computer
z Uninstall the
software utilities of
the player
z Restart your
computer
z Re-install the
software utilities
again
After plugging the player
into the USB port of your
computer, Removable
Disk Drive cannot be
found in My Computer
Your motherboard doesn’t
support the USB connection
Contact the manufacturer of
your motherboard to
upgrade the motherboard
driver
The music file on the
player cannot be deleted
The attribute of the music file
sets as Read Only
Change the attribute of the
music file
The playing time displays
in disorder when playing
a mp3 music
A mp3 music file is currently
compressed in VBR format,
which can vary the
compression speed of a mp3
music. When the mp3 music
is playing, the variable speed
will cause the playing time
displays in disorder
Compress the mp3 music in
fix compression speed rather
than variable compression
speed
When the player is
connected or disconnect
to/from your computer,
there is an unusual error
on the computer
It’s due to the sudden
disconnection of USB port
during transferring the files
It is recommended the user
should not suddenly unplug
the player from the USB port
of computer when the files
are being transferred or the
internal memory is being
formatted.
My player can’t play the
mp3 music files
Most of mp3 music files in the
market are compressed in
MPEG1, MPEG2, LAYER3
standard. In earlier days,
some mp3 music are
compressed in MPEG1
If the mp3 player can’t play
the mp3 music file, skip to
the next song until the mp3
music files are not
compressed in MPEG1
LAYER1 /MPEG1 LAYER2.