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hp StorageWorks ESL9595S2 tape library
DA-11436 World Wide — Version 5 — March 18, 2003 6
HP Service & Support, CarePaq and Warranty Information
CarePaq Information for EMEA
Additional CarePaq services are being developed to cover a broader range of HP StorageWorks hardware
and software. Ask your local CarePaq Business Manager for the latest details.
CarePaq PS Information for EMEA
CarePaq Priority Services brings a totally new approach that removes the complexity from evaluating,
planning and purchasing services on Hewlett-Packard Alpha and Storage platforms.
CarePaq Priority Services are easy to purchase and easy to use and cover all external storage products not
covered under Server based CarePaq services.
Standard Offerings:
• CarePaq Priority Services provide an integrated hardware and software support that ensure consistent
coverage across storage configurations.
• CarePaq Priority Service offers a rapid four-hour response with guaranteed work-through to completion
for three years.
• CarePaq Priority Services have a standard call window of Monday to Friday 08:00 − 17:00 with uplifts
to full 24x7 over three years with four-hour response time and work through to completion.
• CarePaq Priority Services also provide software support, with a two-hour response time for telephone
access to highly trained support personnel.
For more information on how to order CarePaq Priority Services in EMEA please contact you local Certified
Integration
Partner or Authorized Reseller.
• CarePaq is defined as an upgrade to the product warranty attribute, available for a specific duration
and hours of coverage.
• CarePaq is not available for less than the product’s warranty duration.
• CarePaq is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user customer).
Proof of purchase may be required.
• CarePaq services are prepaid.
Customized Services are also available. Contact your local Global Services Department.