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User’s Manual for the Wireless Digital Media Player MP115
6-4 Troubleshooting
November 2004 202-10038-01
3. Click OK. You should see a message like this one:
PINGING <IP ADDRESS> WITH 32 BYTES OF DATA
If the path is working, you see this message:
REPLY FROM < IP ADDRESS >: BYTES=32 TIME=NN MS TTL=XXX
If the path is not working, you see this message:
REQUEST TIMED OUT
4. If you cannot ping the MP115 your network may not be working correctly.
• The Status Bar of the NETGEAR Media Server, which can be found at the bottom of the
window, should show “Media Player is on the network.” If the Status Bar shows “Media
Server is not on network!”, verify that your PC has a valid IP address and that the correct
adapter is chosen. The adapter is chosen using the Change Adapter button under the System
tab.
• If multiple adapters are installed in your PC, the Media Server software can only monitor one
of them at a time. Verify that the correct adapter is chosen. The adapter is chosen using the
Change Adapter button under the System tab.
Connecting to the Rhapsody Server
If the MP115 cannot find your Rhapsody server, try the following:
• The Rhapsody application must be running on your PC. This application is different from the
NETGEAR Media Server.
• Verify that the version of the Rhapsody server installed supports UPnP and that the UPnP
server is running. The Rhapsody application shipped on the NETGEAR Wireless Digital Media
Player MP115 Resource CD supports UPnP and has the server running by default after
installation. The status of the Rhapsody UPnP server can be displayed in the Options menu,
User Settings selection under the UPnP tab. The Start UPnP Server once logged in box
should be selected and the Status should indicate Running.
Playing Media
If the MP115 cannot play media or music from the NETGEAR Media Server; or music from the
Rhapsody server, try the following:
• Check to see if the file is protected. The MP115 cannot play protected files.