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TROUBLESHOOTING GUIDE
27
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM CAUSE SOLUTION
Unit will not Dead battery, or not Replace battery and install
turn on. installed properly. properly.
No sound. Headphones are not Insert headphones.
inserted.
Volume is set too low. Raise the volume.
DRM files copied & pasted. See pages 13-14.
The MP3 or WMA files Download uncorrupted
are corrupted. files.
FM distorted. Station not tuned. Retune station and extend
headphone wire.
Download Failure. Damaged USB cable. Replace cable.
The computer is not The USB cable is Make sure USB cable is
recognizing the not securely connected. securely connected.
player.
Win98 driver is not Install Win98 driver and/or
installed or computer is see pages 7 through 10 for
not compatible. compatibility.