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Troubleshooting
Customer Support
Firmware Upgrade
Firmware Upgrade
61
Customer Support
Check whether the HOLD switch on the player is ON (Switch to
OFF position)
Check the condition of the battery. Insert a fresh battery.
Check whether VOLUME is set to "0".
Firmly connect the earphones.
Checkwhethertheplugisdirty.Cleantheplugwithadryandsoft
cloth.
Corrupted MP3 o r WMA files may make a s tatic noise and the
soundmaycutoff.ListentoyourfilesonthePCtoseeiftheyare
corrupted.
Check out SETTINGS Display Language and confirm whether
the right language has been selected.(Refer to page 47)
Adjust the position of the player and earphones.
Turn off the power of other electric devices near the player.
The Earphone cord functions as the antenna, they must be
plugged in for best reception.
Check the condition of the battery.
Check the connection between your computer and the player to
ensure that the cable is secure.
Check whether the player’s memory is full.
T10 supports up to 700 music files and 700 folders.
No Power.
No sound or distortion
during playback.
Characters in LCD
are corrupted.
Poor *FM Reception.
Failed download of
MP3 file
The title saved in T10
are not played.
Trouble
Solution
Should anyproblem persistafter youhave checked thesesymptoms, consultyour iriver
dealer orcontact supportat www.iriver.com.
Note
Before upgradingthe firmware,check the conditionof thebattery. Thefirmware upgrade mayfail dueto
battery powershortage.
Do notturn theplayer off untilthe upgradeis completed.
When theupgrade iscompleted, the firmwarefile (T10_MTP.HEX)will bedeleted automatically.
Unzip the downloaded firmware file (T10_MTP.
HEX), then copy to Data folder on the player.
2
Disconnect USB cable, and T10 will be ready for
Firmware Upgrade.
3
Activating the Firmware Upgrade
Choose <YES> and press the button to start
Firmware Upgrade.
When the upgrade is done, T10 powers off
automatically. Please turn T10 on again.
If you chose <NO> by any chance, then execute
[Settings]
[Advanced] [F/W Upgrade].
4
Download the latest firmware upgrade file from
www.iriver.com/support.
1
* Only for models including FM Radio function