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TROUBLESHOOTING
Symptom Possible reason Solution
Remote control is
not working
Erratic
performance
No sound
Sound distorted
iPod/iPhone
doesn’t charge up
Remote battery is weak
Remote control is out of range
External interference
Volume is too low
Volume is too high
Sound source is distorted
Bongiovi DPS and/or eq
settings are set too high
iPhone/iPod is locked up/
frozen
iPhone/iPod battery has
problem
iPhone/iPod is not docked
properly
Replace battery with a new one. Battery
type: CR2032 pancake-type battery.
Use remote within 30 feet and point at front
of unit when using.
Move unit away from potential sources of
external interference such as computers,
modems, wireless devices (routers) or
fluorescent light.
Turn volume up, using main control or remote
Turn volume down
If the iPhone/iPod original sound file (MP3) is
old or of poor quality, distortion and noise are
easily noticed with high-power speakers. Try
a different audio source such as an audio
CD.
Press “reset” on remote to set bass and
treble back to 0. Turn Bongiovi DPS off if
necessary.
Please make sure your iPhone/iPod is
working properly before docking into the unit.
Please refer to your iPhone/iPod manual for
details.
Remove your iPhone/iPod from the dock and
check for obstruction on the connectors in
the dock and on your iPhone/iPod.
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