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Trouble Shooting
Unit doesn’t
respond
(no power)
iPod does not
dock properly
iPod does not
respond to the
unit
iPod doesn’t
charge up
Sound is distorted
Remote Control
doesn’t work
AC adaptor isn’t plugged to a wall
outlet or the connector is not
plugged into the power supply jack
on the back of the unit
Wall outlet is not functioning
Using no or wrong iPod insert
Possible ProblemSymptom Solution
iPod is not docked properly
Your iPod software is too old
iPod is locked up
iPod is not docked properly
Using 3rd generation iPod
iPod is locked up/frozen
iPod battery has problem
Volume level is set too high
Sound source is distorted
Battery weak
Remote Control is too far way from
left speaker
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Plug another device into a wall outlet (same outlet) to
confirm the outlet is working
Make sure the dock insert is the proper fit to your iPod
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Upgrade software on your iPod via iTunes
Please refer to your iPod manual for details.Please make
sure your iPod is working properly before docking in
the unit.
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
iH69 doesn’t support 3rd generation iPod
Please refer to your iPod manual for details. Please make
sure your iPod is working properly before dock into the unit.
If iPod original sound source is poor quality, distortion and
noise are easily noticed with high-power speakers.
Try a different audio source such as a music CD.
Replace with new battery
Use the Remote Control closer to left speaker
If you are using an iPod Shuffle or external sound source
like older generation iPod, try reducing the output volume
on the device itself. Also, try reducing bass.
Dock or connector is obstructed
Decrease the volume. Turn off EQ/SRS WOW effect