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Trouble Shooting
6
Symptom Possible Problem Solution
Unit doesn’t respond
(no power)
AC adaptor isn’t plugged into a wall outlet
or the connector is not plugged into the
power supply jack on the back of the dock
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Wall outlet is not functioning or switched off
Plug another device into the same outlet to confirm the outlet
is working. Make sure any associated power switch is ON
iPod does not dock
properly
Using no or wrong iPod insert
Make sure the dock insert is the proper fit for your iPod
iPod not installed properly
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Make sure there is no “skin” or case on the iPod.
Then reseat it in the dock.
iPod does not
respond to the unit
iPod is not installed properly
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Your iPod software is too old
Upgrade software on your iPod via iTunes
iPod is locked up
Please make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for
details.
Using 1
st
or 2
nd
generation iPod, iPod
shuffle or other devices.
iH29 cannot control those iPod models or other devices.
Use the Line-in jack to play these devices.
Batteries are weak or dead Replace with new batteries
If your iPod is not used for some time, it
may enter deep sleep mode
iPod battery is run down or is too weak
Press the Menu button on your iPod
Charge your iPod for about 5 minutes
iPod does not come
on immediately