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Trouble Shooting
Unit doesn’t
respond
(no power)
iPod does not
dock properly
iPod does not
respond to the
unit
iPod doesn’t
charge up
Sound is distorted
AC adaptor isn’t plugged to a wall
outlet or the connector is not
plugged into the power supply jack
on the back of the unit
Wall outlet is not functioning
Batteries are weak/dead
Batteries are weak/dead
Replace current batteries with fresh ones
Replace current batteries with fresh ones
Using no or wrong iPod insert
Possible Problem
Symptom
Solution
iPod is not docked properly
Your iPod software is too old
iPod is locked up
iPod is not docked properly
Unit is operating on batteries/not
connected to AC adaptor
iPod is locked up/frozen
iPod battery has problem
Volume level is set too high
Sound source is distorted
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Make sure the dock insert is the proper fit to your iPod
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Upgrade software on your iPod via iTunes
Please refer to your iPod manual for details.Please make
sure your iPod is working properly before docking in
the unit.
Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.
Please refer to your iPod manual for details. Please make
sure your iPod is working properly before dock into the unit.
Decrease the volume.
Unit will not charge iPod when running on batteries.
Connect unit to AC adaptor to charge iPod
If iPod original sound source is poor quality, distortion and
noise are easily noticed with high-power speakers.
Try a different audio source such as a music CD.
If you are using an iPod Shuffle or external sound source
like older generation iPod, try reducing the output volume
on the device itself. Also, try reducing bass.
Dock or connector is obstructed
Plug another device into a wall outlet (same outlet) to confirm
the outlet is working
iPod touch and iPhone (touchscreen
units) will not respond if turned off
completely
Press and hold the wake/sleep button on top of your
iPhone/iPod touch to turn it on.