Filter
Top Products
Unit does not turn on AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
Plug the AC adaptor into a working wall socket and plug the connector
into the power supply jack on the unit
Unit requires a reset If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPhone/iPod/iPad from dock
b) unplug unit from power source
c) remove back up battery
d) wait a few minutes, then restore battery and resume use
iPhone/iPod/iPad is not docked properly
iPhone/iPod/iPad is not docked properly
Remove your iPhone/iPod/iPad from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod/iPad. Then reseat it in the dock.
Battery Low icon
always flashing
Battery is weak Replace with new battery
Battery was not installed properly Check to make sure the + side is facing outwards
iPhone/iPod/iPad
does not respond to
the unit/iPod is
playing but no sound
comes out
iPhone/iPod/iPad is not docked properly
Remove your iPhone/iPod/Pad from the dock and check for obstruction
on the connectors in the dock and on your iPhone/iPod/iPad. Then
reseat it in the dock.
Your iPhone/iPod/iPad software is too old Upgrade software on your iPhone/iPod/iPad via iTunes on your
computer
iPhone/iPod/iPad is locked up/plays but no
sound comes out
Check the volume setting. Make sure your iPhone/iPod/iPad is
working properly before docking into the unit. Please refer to your
iPhone/iPod/iPad manual for details. See above for software
upgrade information.
You may need to reset your iPhone/iPod/iPad. Refer to your
iPhone/iPod/iPad user guide for details on how to perform a reset.
Using 1
st
or 2
nd
generation iPod, iPod
Shuffle or other devices.
Unit cannot control those iPod models or other devices.
iPhone/iPod/iPad
didn’t charge up
Remove your iPhone/iPod/iPad from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod/iPad. Then reseat it in the dock.
iPhone/iPod/iPad is locked up/ frozen
iPhone/iPod/iPad battery has problem
Please make sure your iPhone/iPod/iPad/iPad is working properly
before docking into the unit. Please refer to your iPhone/iPod/iPad
manual for details.
Time sync didn’t
work
iPod models such as
iPod mini, iPod
classic do
not support time sync function
Make sure you are using an iPad, iPhone or recent iPod touch. If not
available, set time manually (see page 5).
12
Troubleshooting
SolutionSymptom Possible Problem
No sound from unit Volume is set too low on unit Make sure volume is turned up
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Unit/iPhone/iPod/iPad
performance is erratic
The unit is reacting to external interference
Unit doesn’t respond
P14
3/12/2012