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Troubleshooting
Possible Problem
AC adaptor isn’t plugged to a wall outlet or
the connector is not plugged into the power
supply jack o the back of the unit
Wall outlet is not functioning
Internal battery is dead/needs charging
Battery is weak or dead
Remote Control is too far away or not
aimed properly toward the device
Remote switch is in AUTO position
Volume level is set too high
Sound source is distorted
iPhone/iPad/iPod is not docked properly
iPhone/iPad/iPod is locked up/frozen
iPhone/iPad/iPod battery has problem
iPhone/iPad/iPhone is not docked properly
Your iPhone/iPad/iPod software is too old
iPhone/iPad/iPod is locked up
Using 3
rd
generation iPod
iPhone/iPad/iPod is obstructed
This is normal. The unit has a rechargeable
battery and charging circuit that may make
the unit feel warm to the touch when in
charging mode.
Solution
Plug the AC adaptor into a wall outlet and plug the connector into
the supply jack on the unit
Plug another device into a wall outlet (same outlet) to confirm the
outlet is working
Connect AC adaptor to working outlet to charge battery
Replace with new battery
Point the Remote Control toward the unit and use within 30 feet of
the unit.
Move Remote switch to ON position
Decrease the volume.
If iPhone/iPad/iPod original sound source is poor quality, distortion
and noise are easily noticed with high-power speakers. Try a
different music file from a trusted source such as iTunes.
Try reducing the output volume and EQ settings such as bass boost
on the device itself.
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod/iPhone. Then
reseat it in the dock.
Please make sure your iPod/iPhone is working properly before dock
into the unit. Please refer to your iPod manual for detail.
Remove your iPhone/iPad/iPod from the dock and check for
obstruction on the connectors in the dock and on your device. Then
reseat it in the dock.
Upgrade software on your iPhone/iPad/iPod via iTunes
Please make sure your iPhone/iPad/iPod is working properly before
dock into the unit. Please refer to your iPod manual for detail.
iD28 doesn’t support 3
rd
generation iPod
Remove your iPhone/iPad/iPod from the dock and check for
obstruction on the connectors in the dock and on your device. Then
reseat it in the dock.
No need for action, operate the unit as usual
Symptom
Unit doesn’t
respond
(no power)
Phone/iPad/iPod
does not dock
properly
iPhone/iPad/iPod
does not respond to
the unit
iPhone/iPad/iPod
didn’t charge up
Sound is distorted
Remote control
doesn’t work
Unit is/feels warm