Filter
Top Products
QuickSpecs
hp StorageWorks ESL9322S2 tape library
DA-11437 Canada — Version 5 — March 18, 2003 5
HP Service & Support, CarePaq and Warranty Information
Hewlett-Packard Installation and
CarePaq Information
Compaq Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers
and service providers, and also
provides hardware technical phone support. In addition, available service offerings include a full range of
hardware and software services:
• Installation and start up
• Extended coverage hours and enhanced response times
• System management and performance services
Additional Warranty protection and/or HP Installation packages can be purchased for the ESL9322S2 library
products:
Software Product Services
• Stand-alone telephone support
• Rights to a new license
• Media and documentation updates
Hardware Product Services
• Installation services
• On-site Maintenance (includes warranty support)
• Response time upgrades during the warranty period
• Post-warranty coverage
For additional hardware installation and maintenance information please refer to the URLs listed below:
English: http://www.compaq.ca/English/service/cusserv/carepaq/carepaq.htm
French: http://www.compaq.ca/Francais/service/ccs/carepaqf/carepaqf.htm
Warranty Upgrade Options
• Response - Upgrade on-site response from next business day to same day 4-hours
• Coverage - Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
• Duration - Select duration of coverage for a minimum period of 1year or multiple years
Installation Services
Sample part numbers:
For library SKUs (0 to 8 drive units) 163463-002
FM-T6INS-IN
NOTE: Certain restrictions and exclusions apply. Consult the Hewlett-Packard
Customer Support Centre for details.