Filter
Top Products
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
No power Unit has not been turned on.
Press the Play button to turn the power
on.
No battery is inserted. Insert proper battery.
Battery is dead. Replace the battery with a new battery.
I can’t hear
any music
Unit has not been turned on.
Press the Play button to turn the power
on.
Volume is set too low. Press the Volume Up button to
increase the volume to a comfortable
level.
No MP3 files have been
downloaded to the unit.
Download MP3 files to the player.
USB cable is not connected
properly
Make sure that the USB cables are
connected securely.
The DMP-210/220 is not
turned on.
Press the Play button to turn the power
on.
The manager
software
doesn’t
recognize the
DMP-210/220
The drivers have not been
installed.
Install the drivers off of the installation
CD.
The SMC card is not
inserted correctly.
Remove the SMC card and insert it
securely.
The SMC card is not
inserted.
Insert the SMC card into the SMC slot
on the side of the DMP-210/220.
I can’t play
any tracks
on the
SmartMedia
card.
There are no MP3 files on
the SMC card.
Run the Manager software and make
sure that External memory is selected
in the Drive drop-down box on the MP3
Device.