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Common Troubleshooting
Problems
Possible Solutions
No Power
*Ensure that the "HOLD" button is turned off.
*The Battery level may be too low. Charge the unit.
*Reset the unit by inserting a pin on the back of the unit
"Reset" hole.
Music does NOT Play or Freezes
*The file(s) are corrupted or damaged.
*U
nsupported file format (ACC, WAV, M4A…Etc.)
* DRM issues (If the file was obtain from a subscription
service,
be sure to transfer your DRM license to the MP3
player.
No Sound after file transfer
*Ensure that the original file plays on your computer. If not,
then you will need to obtain the codec for that file.
*Unsupported format.
Video Conversion Error
*Ensure that the original file plays on your computer. If not,
then you will need to obtain the codec for that file.
*Unsupported format.
Video Issues
*Make sure that you are using the correct
setting for the
Quality Level and Dimension
.
*For the best video setting, set the Quality Level to High and
the Dimension to 1
28X112
Computer does NOT recognized
the MP3 player
*Check the connections.
*Switch USB ports or DO NOT use a USB extension cable.
If
you are still having difficulty with your MP3 player, please contact
Customer Care, Hours of operation, Monday
-
Friday 8:00 AM
–
8:30:00
PM
EST, Saturday and Sunday 9:00 AM
–
5:30 PM EST. You can also reach us
online at
customerservice@cobyusa.com
or
techsupport@cobyusa.com
1-
800
-
727
-
3592