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Page 16 Troubleshooting & Support
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The player does not turn on.
Ensure that the battery retains a charge. Try
replacing the battery with a new one.
Try resetting your player (remove and replace
the battery).
The buttons do not work.
Ensure that the battery retains a charge. Try
replacing the battery with a new one.
I cannot transfer les to the player.
Ensure that your computer is running a supported operating
system.
Ensure that the supplied USB adapter is securely
attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB
hub, try connecting the player directly to your
computer.
Ensure that the player’s memory capacity is not
full.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached
securely to the player.
The sound quality of the music is poor.
Try playing the le on your computer. If the
sound quality is still poor, try downloading the
le again or re-encoding the le yourself.
Ensure that the bit rate of the le is not too low.
The higher the bit rate of the le, the better it
will sound. The minimum recommended bitrate
is kbps for MPs and kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached
securely to the player.