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TROUBLESHOOTING
29
Thistroubleshootingguideaimstosaveyoutimeincaseyou
experienceanyinconveniencewiththisdigitalaudioplayer.
Ifyouarestillhavingdifficulty,pleasecontactConsumerService/
TechnicalSupport.
1.EnsurethattheON/OFFswitchissettotheONposition.
2.Ensurethatthebatteryischarged.
1.EnsurethattheUSBdriverhasbeeninstalledcorrectlyonthePC.
2.EnsurethattheUSBcableisattachedsecurelytoboththePC
andyourplayer.
3.Ensurethatyourplayer'smemorycapacitylimithasnotbeen
reached.
4.Ensurethatthebatteryischarged.
1.Ensurethatthevolumelevelisnotsetto"0".
2.Ensurethatyourheadphonesareattachedsecurelytothe
headphonejack.
3.Poorsoundqualitymayresultfromcorruptorpoorlyencoded
musicfiles.Trydownloadingthemusicfileagainorencoding
thefileatahigherbitrate.Therecommendedbitratesforthis
playeris128kbpsforMp3filesand64kbpsforWMAfiles.
1.Ensurethataudiofileshavebeentransferredtoyourplayer.
2.Ensurethattheaudiofileisofacompatibleformat(Mp3orWMA).
1.PleasescallTechnicalSupportforaHot-keyreboot.
Myplayerdoesnotwork.
Filetransferfailure.
Poorsoundqualityornosound.
Can'tfindanymusicfiles.
Thescreendisplaysnothing.
TechnicalSupport
MondaytoFriday: 8:00AM - 11:00PMEST
SaturdayandSunday: 9:00AM - 11:00PMEST
Telephone: 800-681-2629or718-416-3197
Youcanalsoreachusonlineator
bye-mailat.
www.cobyusa.com
techsupport@cobyusa.com