Bose 3.2.1 Series II, 3.2.1 GS Series II Portable DVD Player User Manual


 
55
Troubleshooting
Customer service
For additional help in solving problems, contact Bose
®
Customer Service. Refer to the
address list included in the carton.
Sound, but no picture Make sure the TV is on.
When playing a DVD or other video source, make sure the TV is set to the correct video
input.
Remote control is
inconsistent or does not
work
Check batteries and their polarity (+ and –). See “Replacing the remote control batteries”
on page 53.
Point the remote control at the media center.
Radio does not work
or has poor reception
Make sure antennas are connected properly.
Move AM antenna at least 20 inches (50 cm) from the media center.
Adjust antenna position to improve reception.
AM antenna must be upright.
Move antennas farther from TV or other electronic equipment.
You may be in an area of weak signal coverage.
DVD or CD does not
play
Check to see if the Play symbol in the display is lit.
After pressing the CD/DVD button, wait a few seconds before pressing Play.
Make sure the disc is properly inserted (label-side up).
Eject the disc and try loading it again.
There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 52.
The disc may be defective. Try another disc.
Make sure region codes for both the DVD and player match. See “Check for region code
compatibility” page 5.
FM sound is distorted Adjust antenna position to reduce interference.
Sound is distorted Make sure speaker cables are not damaged and the connections are secure.
Reduce the output level from any external audio devices connected to the music center.
Reduce the input level setting for the connected device in the system menu.
Picture is black and
white or rolling
Check the video cable connections.
Check the Video Format setting and change to appropriate setting (NTSC or PAL).
See “Video options” on page 47.
You forgot your
password
Enter the password 2673 to access the parental controls and create a new password.
Problem What to do