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Troubleshooting
Customer service
For additional help in solving problems, contact Bose
®
Customer Service. Refer to the
address list included in the carton.
Sound, but no picture • Make sure the TV is on.
• When playing a DVD or other video source, make sure the TV is set to the correct video
input.
Remote control is
inconsistent or does not
work
• Check batteries and their polarity (+ and –). See “Replacing the remote control batteries”
on page 53.
• Point the remote control at the media center.
Radio does not work
or has poor reception
• Make sure antennas are connected properly.
• Move AM antenna at least 20 inches (50 cm) from the media center.
• Adjust antenna position to improve reception.
• AM antenna must be upright.
• Move antennas farther from TV or other electronic equipment.
• You may be in an area of weak signal coverage.
DVD or CD does not
play
• Check to see if the Play symbol in the display is lit.
• After pressing the CD/DVD button, wait a few seconds before pressing Play.
• Make sure the disc is properly inserted (label-side up).
• Eject the disc and try loading it again.
• There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 52.
• The disc may be defective. Try another disc.
• Make sure region codes for both the DVD and player match. See “Check for region code
compatibility” page 5.
FM sound is distorted • Adjust antenna position to reduce interference.
Sound is distorted • Make sure speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external audio devices connected to the music center.
• Reduce the input level setting for the connected device in the system menu.
Picture is black and
white or rolling
• Check the video cable connections.
• Check the Video Format setting and change to appropriate setting (NTSC or PAL).
See “Video options” on page 47.
You forgot your
password
• Enter the password 2673 to access the parental controls and create a new password.
Problem What to do