Chapter 6 Tips and Troubleshooting 25
If you connect iPod shue to your computer and nothing happens
•
Connect iPod shue to a high-power USB 2.0 port on your computer. The iPod shue battery
may need to be recharged.
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Make sure you installed the latest iTunes software from www.itunes.com/download.
•
Try connecting the USB cable to a dierent USB 2.0 port on your computer. Make sure the USB
cable is rmly connected to iPod shue and to the computer. Make sure the USB connector is
oriented correctly. It can be inserted only one way.
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iPod shue might need to be reset. Turn iPod shue o, wait 10 seconds, and then turn it back
on again.
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If iPod shue doesn’t appear in iTunes or the Finder, the battery may be completely
discharged. Let iPod shue charge for several minutes to see if it comes back on.
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Make sure you have the required computer and software. See If you want to double-check the
system requirements on page 26.
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Try restarting your computer.
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You might need to restore iPod software. See Updating and restoring iPod shue software on
page 26.
•
iPod shue may need to be repaired. You can arrange for service on the iPod shue Service &
Support website at www.apple.com/support/ipodshue/service.
If you can’t sync a song or other item to iPod shue
The song might have been encoded in a format that iPod shue doesn’t support. The
following audio le formats are supported by iPod shue. These include formats for audiobooks
and podcasts:
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AAC (M4A, M4B, M4P) (8 to 320 kbps)
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Protected AAC (from the iTunes Store)
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Apple Lossless (a high-quality compressed format)
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MP3 (8 to 320 kbps)
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MP3 Variable Bit Rate (VBR)
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Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+)
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WAV
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AA (audible.com spoken word, formats 2, 3, and 4)
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AIFF
A song encoded in Apple Lossless format has near CD-quality sound, but takes up only about
half as much space as a song encoded in AIFF or WAV format. The same song encoded in AAC
or MP3 format takes up even less space. When you import music from a CD using iTunes, it’s
converted to AAC format by default.
You can automatically convert les encoded at higher bit rates to 128 kbps AAC les as they’re
synced with iPod shue. See Fitting more songs on iPod shue on page 16.
Using iTunes for Windows, you can convert unprotected WMA les to AAC or MP3 format. This
can be useful if you have a collection of music encoded in WMA format.
iPod shue doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio les, or audible.com
format 1.
If you have a song in iTunes that isn’t supported by iPod shue, you can convert it to a format
iPod shue supports. For more information, open iTunes and choose Help > iTunes Help.