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NWZ-A826 / A 828 / A829.GB.3-289-807-11(1)
Troubleshooting
128
128
Symptom Cause/Remedy
Playback does not stop.
W
ith this player, there is no difference between
stopping and pausing. When you press the
button, appears and playback pauses/stops.
The player does not work.
Th
e remaining battery power is insufficient.
C
harge the battery by connecting the player to a
running computer (
page 114).
I
f you charge the battery and nothing changes,
press the RESET button to reset the player (
page 124).
Transferred data cannot
be found.
Th
e built-in flash memory of the player was
formatted using Windows Explorer.
F
ormat the built-in flash memory on the player
(
page 110).
Th
e supplied USB cable was disconnected from the
player while data was being transferred.
T
ransfer usable files back to your computer and
format the built-in flash memory on the player
(
page 110).
A
fter dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 116).
T
ransferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 154).
C
onvert the ATRAC audio data using the
supplied MP3 Conversion Tool.
S
ongs or videos may not be played back,
depending on the file format (
page 154).
P
hotos may not be displayed, depending on the
file size or the file format (
page 154).
The volume is not loud
enough.
“
AVLS (Volume Limit)” is enabled.
Di
sable “AVLS (Volume Limit)” (
page 99).
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
Th
e headphone jack is not fully inserted.
I
f the headphones are not connected correctly,
sound will not be output properly. Insert the
connecting pin of the headphones into the jack
until it clicks (
page 10).
Playback has stopped
suddenly.
Th
e remaining battery power is insufficient.
C
harge the battery by connecting the player to a
running computer (
page 114).
Th
e songs or video files that cannot be played are
played.
P
lay back the other song or video files.
Continued
Operation (continued)
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