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TROUBLESHOOTING
29
Thistroubleshootingguideaimstosaveyoutimeincaseyou
experienceanyinconveniencewiththisdigitalaudioplayer.
Ifyouarestillhavingdifficulty,pleasecontactTechnicalSupport.
1.EnsurethattheON/OFFswitchissettotheONposition.
2.Ensurethatthebatteryischarged.
1.EnsurethattheUSBdriverhasbeeninstalledcorrectlyonthePC.
2.EnsurethattheUSBcableisattachedsecurelytoboththePC
andyourplayer.
3.Ensurethatyourplayer'smemorycapacitylimithasnotbeen
reached.
4.Ensurethatthebatteryischarged.
1.Ensurethatthevolumelevelisnotsetto"0".
2.Ensurethatyourheadphonesareattachedsecurelytothe
headphonejack.
3.Poorsoundqualitymayresultfromcorruptorpoorlyencoded
musicfiles.Trydownloadingthemusicfileagainorencoding
thefileatahigherbitrate.Therecommendedminimumbitratesfor
thisplayeris128kbpsforMp3filesand64kbpsforWMAfiles.
1.Ensurethataudiofileshavebeentransferredtoyourplayer.
2.Ensurethattheaudiofileisofacompatibleformat(Mp3orWMA).
1.PleasecallTechnicalSupportforaHot-keyreboot.
Myplayerdoesnotwork.
Filetransferfailure.
Poorsoundqualityornosound.
Can'tfindanymusicfiles.
Thescreendisplaysnothing.
TechnicalSupport
Hours:
Phone:
Email:
MondaytoFriday,8:30AM-9:00PMEST
SaturdaytoSunday,9:00AM-5:30PMEST
800-681-2629or718-416-3197
techsupport@cobyusa.com