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Troubleshooting
Troubleshooting
13.1 USB Connection issues
13.1 USB Connection issues
Problem: I cannot get my Archos™ 104 to be recognized by the computer or it asks for a driver.
Solutions:
• If you are running an operating system other than Windows® XP (Service Pack 1 minimum) with Windows
Media® Player 10 or higher, the USB Port setting should be set to ‘Hard Drive’. Go to Setup > System > USB
Port and set it to ‘ Hard Disk ’. Only Windows® XP (Service Pack 1 or higher) with Windows Media® Player 10
or higher will allow for the USB Port ‘ Windows Device ’ setting.
• Shut off and reboot the computer and the Archos™ 104 and then try connecting again in the preferred order
enumerated in the Chapter Connecting your Archos™ 104 to your computer .
• If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with
the Archos™ 104).
• If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from
non-powered hubs.
• Do not connect to a USB port repeated through a keyboard.
• If using a laptop computer and a docking station, try connecting without the docking station.
• Macintosh® users must update to OS 10.3.9 or higher.
• (Hard Drive mode) If the Files Allocation Table (FAT) gets corrupted, the Archos™ 104 may not show up in
Windows XP for over one minute, and then it comes up as local drive . Use DOS Utility ChkDsk as shown
below.
• (Hard Drive Mode) Windows® XP may recognize the AV 700 hard drive but yet not assign a drive letter to
it. Right click on My Computer and select Manage . Then select Storage , then Disk Management . Within this
window you may see the hard drive and be able to assign a drive letter by right-clicking on the hard drive, and
selecting the option Change drive letter and paths .
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Problem: (Hard Disk Mode) What do I do if I try to disconnect via the green arrow but keep getting “The device
‘Generic Volume’ cannot be stopped now. Try stopping the device again later.”
Solution:
Use the green arrow a second time. Sometimes Windows
®
does not update its status. Shut off any
program that might be accessing data on the Archos™ 104, including Windows
®
Explorer. If this does not work,
shut down all programs, wait 20 seconds, then try the green arrow again. If this does not work, you should shut
down the computer and disconnect the USB cable once the computer is off.
Problem: I have Windows
®
XP and a USB 2.0 port, yet my fi le transfer rates are very slow.
Solution: The original version of XP does not have native support for USB 2.0. You must update your Windows
®
XP to a minimum of SP1 (Service Pack 1) in order for it to transfer fi les at the full USB 2.0 port capacity.
Problem: The Archos™ 104 shuts off by itself.
Solution: This is normal. If you are not playing music or using it, it will automatically shut off based on the
automatic power-off parameters in the Power submenu. Go to the menu [ Setup > Power ] where you can adjust
the Power off parameter.
Problem: The Archos™ 104 locks-up. None of the buttons react.
Solution: Did you set the Archos™ 104 to ‘lock’ mode? This is the mode that blocks the buttons from functioning so
that you can put the Archos™ 104 in your pocket or backpack without worrying about buttons getting accidentally
pressed. Hold down for three seconds on the Menu button to unlock all the buttons. The other possibility is an
electrostatic phenomena. That is, static electricity has temporarily knocked out the Archos™ 104. Hold down on
the STOP button for 15 seconds and the Archos™ 104 will shut off. Restart it normally now.
Problem: When I go to the Music icon in the main menu, I cannot see the music fi les or albums that I just put into the
Archos™ 104.
Solution: The Archos™ 104’s ARCLibrary must be refreshed. Go to Setup > Playmode > Update ARCLibrary .
Your newly transferred fi les will be indexed into the ARCLibrary. Files that are not in the folder Music will not be
included in the ARCLibrary.